How and why we collect your personal data
We will treat all of your Personal Information as confidential. We will only disclose this information as required by law. We will keep your Personal Information on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation, ensuring we are fully up to date and compliant with any new legislation, including the new European General Data Protection Regulation.
In order to serve you most efficiently, reputable third-party banking (including PayPal) and distribution institutions handle our credit card transactions and order fulfilment. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.
When you shop on our website we will gather Personal Information from you such as your name, address, e-mail address, telephone number, product selections, credit card or other payment information and a password.
We may also collect, and our third party providers of content, may collect information about where you are on the internet, your browser type, the country and telephone area code where your computer is located, the pages of the website that were viewed during your visit and any search items that you entered on our website (“User Information”). We may collect this information even if you do not register with us; albeit anonymously.
The reason that we monitor our website and capture this information is to improve your shopping experience, enabling us to handle your order, process deliveries, make you aware of exciting offers and promotions and ensure that we can continue to provide a great online shopping experience to our customers.
If you have subscribed to the Usual Objections mailing list, and wish to no longer receive news on our new products and promotions, you may unsubscribe through the links in any of our emails, or by contacting us at [email protected]. Please note that it is not possible to unsubscribe from any transactional emails as these emails include helpful information on your order’s progress.
We confirm that any Personal Information that you provide to us and any User Information from which we can identify you is held in accordance with the registration we have with the Data Commissioner’s Office.
Keeping your information
We’ll only hold on to your information for as long as you are a customer. If you no longer wish to be a customer, you can also contact us and request to delete all the information we have on you.
We are legally required to retain financial and transaction data for a minimum period of 7 years for tax, audit and accounting purposes. This includes keeping a record of the amount of each transaction, what it related to, and who we transacted with.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
You have a lot of rights relating to your personal information. You can ask:
- to see the personal data that we hold on you
- to have the personal data corrected (although you can probably do most of this from My Account section of our website)
- that we delete your data, or stop processing it or collecting it, in some circumstances
- that access to the personal data is restricted (for example, you can ask to have your data stored for longer and not automatically deleted)
If you want to exercise your rights, have a complaint, or just have questions, please contact us.
We may change this page from time to time, to reflect how we are processing your data.
If we make significant changes, we will make that clear on our website, or by some other means of contact such as email, so that you are able to review the changes before you continue to use our service.
How to contact us
We always want to hear from our customers (especially if you feel we’ve let you down or could do better).
Please don’t hesitate to contact us if:
- Have any questions or feedback about this notice
- Would like us to stop using your information
- Want to exercise any of your rights as set out above, or have a complaint
If you are unsatisfied with our response to any data protection issues you raise with us, you have the right to make a complaint to the Information Commissioner’s Office (ICO). The ICO is the authority in the UK which is tasked with the protection of personal information and privacy.